Re-activating a Suspended Trial Subscription

Re-activating a Suspended Trial Subscription

A fileplan trial subscription will become suspended if no payment details are entered at the end of a trial.  An active subscription will also be suspended if a credit card payment fails multiple times.

A suspended subscription can be reactivated within 14 days of the suspension date.  After 14 days, if the subscription is not re-activated all data will be deleted.

A subscription can only be reactivated by an instance administrator and the re-activation process requires a valid credit card.

Follow these steps to reactivate a suspended trial subscription:

  1. Login into fileplan using your unique fileplan web address, for example,
  2. On the login page, click Forgot password? if you cannot remember your password.
  3. After logging in, click Enter payment details, a new browser tab will open.
  4. On the new browser tab, select the plan required.
  5. Select the number of users required.  You cannot select less users than were in use during the trial.  The user quantity can be adjusted as soon as the subscription becomes active.
  6. Continue and enter payment details as prompted.
  7. After payment details have been successfully entered, return the original browser tab.
  8. Click the Reactivate subscription button which should appear on the page within a minute or so of entering valid credit card details.
  9. You now have an active fileplan subscription. 




    • Related Articles

    • Activating a Trial Subscription

      fileplan subscriptions start life as a 30 day trial with no credit card required.  After 30 days, if no action is taken, the trial will expire and the subscription will be suspended pending deletion.   If your trial has expired and you would still ...
    • Cancelling your Subscription

      The Instance Administrator for your fileplan account can cancel the subscription at any time. Cancelling an account can only be done through the fileplan app - a phone or email request is not considered cancellation. Export any documents you wish to ...
    • How can I add users to our fileplan?

      Administrators can add users at any time to your fileplan instance by clicking on the People button on the top blue bar.   Adding a user to fileplan On the People page, click the Add Person button and fill in all the details to create the user. The ...
    • 13 March 2016 - Web App Updated

      Version 1.3 of the fileplan web application went live on 13 March 2016 for all users. This is a minor release with a number of bug fixes and two improvements. There is no need for additional actions, just log in to access the new features. We ...
    • User Roles

      Roles Explained There are five different types of Person, or Roles, each of which provides different levels of access to documents and functions within fileplan. These are assigned to a Person when it is created or can be edited later.     ...