Subscription Management
Cancelling your Subscription
The Instance Administrator for your fileplan account can cancel the subscription at any time. Cancelling an account can only be done through the fileplan app - a phone or email request is not considered cancellation. Export any documents you wish to ...
Activating a Trial Subscription
fileplan subscriptions start life as a 30 day trial with no credit card required. After 30 days, if no action is taken, the trial will expire and the subscription will be suspended pending deletion. If your trial has expired and you would still ...
Re-activating a Suspended Trial Subscription
A fileplan trial subscription will become suspended if no payment details are entered at the end of a trial. An active subscription will also be suspended if a credit card payment fails multiple times. A suspended subscription can be reactivated ...